5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing excellent control processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it’s crucial to implement a method of verification and quality control to ensure that issues associated with the lack of doing these jobs don’t begin to occur.
In this guide we’ll talk five (5) simple steps to enhancing your security guard service and achieving everything you picture as your ideal warehouse security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen if the guard is a fantastic fit for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue can tell you a lot about what to expect from this shield and it gives you an opportunity to request a different shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your premises?
• Just how long is each officer educated?
• Just how long does the security company double bank? (Double banking is the process of having a veteran guard working at precisely the exact same time as the new guard.)
Determine the answer to each of these questions and make sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to work at your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to find themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
If your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard company to track the log and time the action of these guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard company provides a method of earning sure that each guard is safe and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard company.